Policy 

Aru Spa and Salon


Here is a quick policy statement on "How to Aru".


Before coming into Aru Spa and Salon for your appointment  please take note of our Policies relating to your services.


This will prepare you on what to do, what to expect from us and our cancellation policy.

Aru Spa and Salon Policy


Before Your Visit to Aru, Please Be Mindful of the Following:


• Walk-ins are welcome, however we recommend you book your spa or salon treatment in advance – a major credit card is required to reserve your appointment.


• For single services, cancellations or changes to your treatments must be received 24 hours prior to the appointment time to avoid charges.


• For multiple services and packages, cancellations or changes to your treatments must be received at least 48 hours prior to the appointment time to avoid charges. Group bookings require 7 days notice for cancellation or changes.


• Please turn off your cellular phone when entering the spa and salon.


• Prepare for your spa experience by arriving 30 minutes beforehand to fill out our Health History Form and enjoy our therapeutic steam rooms. Steam therapy is complimentary with massage, facials and body treatments only.


• Please note – if you are running late your appointment will be shortened or rescheduled, in order to honour the time reserved for our next client.


• During your spa experience a locker is provided for your personal effects while in the spa. Please leave all valuables at home; Aru Spa and Salon does not accept responsibility for loss of valuables during your visit.


• Throughout each treatment you will be professionally and discreetly draped with linens and for multiple services, between treatments, we invite you to unwind in our relaxation area.


Aru's Cancellation Policy

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• Cancellations for single treatments must be received 24 hours prior to the appointment time or you will be charged in full.


• For multiple services and packages, cancellations or changes to your treatments must be received at least 48 hours prior to the appointment time to avoid charges. Group bookings require 7 days notice for cancellation or changes.

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